Privacy Policy

Wing Snob ("Wing Snob," "we," "us," or "our") is committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy explains how we collect, use, disclose, retain, and protect information about you when you visit our website at snob-wings.digital (the "Website"), place orders, use our services, or otherwise interact with us.

Please read this Privacy Policy carefully before using our Website or providing us with any personal information. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with this Privacy Policy, please do not access or use our Website or services.

This Privacy Policy applies to all visitors, customers, and users of our Website and services, including individuals who place food orders, create accounts, sign up for newsletters, or otherwise engage with Wing Snob.

1. Who We Are

Wing Snob is a food business operating in the United States. We operate through our website snob-wings.digital and are dedicated to providing our customers with an exceptional dining and ordering experience. For the purposes of this Privacy Policy, Wing Snob acts as the data controller for all personal information collected through this Website and our services.

For any privacy-related inquiries, you may contact us using the following details:

2. Information We Collect

We collect various types of information in connection with your use of our Website and services. The categories of personal information we collect are described below:

2.1 Personal Information You Provide to Us

When you interact with Wing Snob, you may voluntarily provide us with personal information, including but not limited to:

• Contact Information: Your full name, email address, mailing address, billing address, delivery address, and phone number.
• Account Information: Username, password (stored in encrypted format), and other credentials if you create an account with us.
• Order Information: Details of food orders placed through our Website, including items selected, special instructions, order history, and payment preferences.
• Payment Information: Credit card numbers, debit card numbers, billing information, and other financial data necessary to process payments. Note that payment card data is processed by our secure third-party payment processors and is not stored on our servers.
• Communications: Messages, feedback, reviews, complaints, or any other communications you send to us through email, contact forms, or other means.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us, including newsletter sign-up information.
• Survey and Promotion Data: Information you provide when participating in surveys, contests, promotions, or loyalty programs.

2.2 Information Collected Automatically

When you visit our Website, certain information is collected automatically through cookies, web beacons, pixels, and other tracking technologies:

• Device Information: Device type, operating system and version, browser type and version, device identifiers, screen resolution, and hardware settings.
• Usage Data: Pages you visit on our Website, time spent on each page, links clicked, search queries entered, referring URLs, exit pages, and navigation patterns.
• IP Address: Your Internet Protocol (IP) address, which may be used to approximate your geographic location (city or regional level).
• Log Data: Server logs that record your interactions with our Website, including timestamps, error reports, and system activity data.
• Cookie Data: Information stored in cookies and similar tracking technologies placed on your device. Please refer to Section 8 of this Privacy Policy for more information about our use of cookies.
• Location Data: General geographic location data derived from your IP address. We do not collect precise GPS location data unless you explicitly grant permission through your browser or device settings.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmations and payment verification data from our payment processing partners.
• Analytics Providers: Aggregated usage statistics and behavioral analytics from services such as Google Analytics.
• Social Media Platforms: If you interact with us on social media or use social login features, we may receive basic profile information from those platforms in accordance with your privacy settings on those platforms.
• Delivery Partners: Delivery confirmation and status updates from third-party delivery service providers.
• Marketing Partners: Information about your interests and preferences from our advertising and marketing partners, used to improve our marketing efforts.

3. How We Use Your Information

Wing Snob uses the information we collect for a variety of purposes, all of which are intended to improve your experience with us and deliver the food services you request. Specifically, we use your information for the following purposes:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and delivery requests.
• Creating and managing your account with us.
• Processing payments and issuing receipts or invoices.
• Communicating with you about your orders, including confirmations, updates, and delivery notifications.
• Responding to your customer service inquiries, complaints, or requests.
• Managing loyalty programs, promotions, or special offers you have opted into.

3.2 Improving Our Services

• Analyzing usage patterns and customer behavior to improve our Website functionality and user experience.
• Conducting research and development to create new menu items, services, or features.
• Performing internal quality assurance, testing, and auditing.
• Identifying and resolving technical issues or errors on our Website.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and marketing communications about Wing Snob products and services, where you have given consent or where we have a legitimate business interest to do so.
• Personalizing the content and advertisements you see on our Website and on third-party platforms based on your preferences and browsing behavior.
• Administering contests, sweepstakes, surveys, or other promotional activities.
• Sending you reminders about abandoned shopping carts or incomplete orders.

You have the right to opt out of receiving marketing communications from us at any time. Please see Section 9 (Your Privacy Rights) for more information.

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations, including those related to food safety, tax reporting, and consumer protection.
• Enforcing our Terms of Service and other applicable agreements.
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public.
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, or other illegal activities.
• Responding to legal requests, court orders, subpoenas, or government inquiries.

3.5 Business Operations

• Managing our vendor and supplier relationships.
• Conducting business analytics and financial reporting.
• Planning and executing business continuity and disaster recovery procedures.
• Supporting corporate transactions such as mergers, acquisitions, or asset sales, where your information may be transferred as a business asset.

4. Legal Basis for Processing Your Information

As a business operating in the United States, Wing Snob processes your personal information under the following legal bases, consistent with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act):

• Performance of a Contract: We process your information to fulfill orders, process payments, and deliver the services you request from us.
• Consent: Where required by law, we process your data based on your explicit consent, such as for marketing communications or the use of non-essential cookies.
• Legitimate Business Interests: We process data where it is necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring the security of our systems, provided these interests do not override your privacy rights.
• Legal Obligation: We process your data where we are required to do so by applicable law, such as for tax compliance or responding to lawful government requests.

5. How We Share Your Information

Wing Snob does not sell your personal information to third parties for monetary compensation. However, we do share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security measures. Categories of service providers include:

• Payment Processors: Companies that securely process credit card and debit card transactions on our behalf.
• Delivery Partners: Third-party delivery services that fulfill and track food delivery orders.
• Technology Providers: Website hosting companies, cloud storage providers, email service providers, and software-as-a-service (SaaS) platforms that power our Website and internal systems.
• Analytics Providers: Companies like Google Analytics that help us understand how users interact with our Website.
• Marketing and Advertising Partners: Platforms that assist us with running targeted advertising campaigns and email marketing.
• Customer Support Tools: Software platforms that help us manage and respond to customer inquiries efficiently.

5.2 Legal Requirements and Safety

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or other legal agreements.
• Protect the rights, property, or safety of Wing Snob, our employees, customers, or the public.
• Detect, prevent, or address fraud, security breaches, or technical issues.

5.3 Business Transfers

In the event that Wing Snob is involved in a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other purposes. This type of data sharing does not constitute a disclosure of personal information.

5.5 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have obtained your explicit consent to do so.

6. Data Security

Wing Snob takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction.

6.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our Website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology. Sensitive data, including passwords and payment information, is encrypted both in transit and at rest.
• Access Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who have a legitimate need to access such data in connection with their job responsibilities. We enforce the principle of least privilege.
• Secure Payment Processing: Payment card information is handled exclusively by PCI-DSS compliant payment processors. Wing Snob does not store payment card numbers on its servers.
• Regular Security Assessments: We periodically review and assess our security practices, systems, and procedures to identify and address potential vulnerabilities.
• Employee Training: Our team members receive training on data privacy and security best practices to minimize the risk of human error.
• Incident Response: We maintain a data breach response plan to ensure prompt notification and remediation in the event of a security incident.

While we strive to protect your personal information using commercially reasonable security measures, no method of data transmission or storage over the internet is completely secure. We cannot guarantee the absolute security of your information, and we encourage you to take steps to protect your account credentials and personal information as well.

If you believe your personal information has been compromised or if you suspect unauthorized access to your Wing Snob account, please contact us immediately at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following factors influence how long we retain specific categories of data:

When your personal information is no longer needed for the purposes for which it was collected, we will securely delete, anonymize, or de-identify it in accordance with our data retention and disposal procedures.

8. Cookies and Tracking Technologies

Wing Snob uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze Website performance, and deliver relevant marketing content. This section provides a brief overview of our cookie practices.

8.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the operation of our Website. They enable core functionality such as shopping cart management, user authentication, and security features. These cookies cannot be disabled without impairing Website functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our Website, such as which pages are visited most often and whether error messages are received. This data helps us improve how our Website works.
• Functional Cookies: These cookies allow our Website to remember choices you make (such as your location, language preference, or saved items) and provide enhanced, personalized features.
• Marketing and Targeting Cookies: These cookies track your browsing habits to deliver advertising that is relevant to you and your interests, both on our Website and on third-party websites.

You can manage your cookie preferences through your browser settings or by using a cookie consent management tool on our Website. Please note that disabling certain cookies may affect the functionality and performance of our Website.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights with respect to your personal information. Wing Snob is committed to honoring these rights in accordance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, and similar privacy laws in other states.

9.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about the personal data we have collected about you, including the categories of data, the purposes for which it is used, and the categories of third parties with whom it has been shared.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions permitted by law (such as when we are required to retain data for legal compliance or fraud prevention purposes).
• Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at [email protected].

9.2 Additional Rights for California Residents

If you are a resident of California, you are entitled to the following additional rights under the CCPA and CPRA:

• Right to Know the Specific Pieces of Information Collected: You may request specific pieces of personal information we have collected about you over the past 12 months.
• Right to Opt Out of Sale or Sharing: While Wing Snob does not sell personal information for monetary compensation, we may share personal information with third parties for cross-context behavioral advertising. You have the right to opt out of such sharing by contacting us or using a browser-based opt-out signal such as Global Privacy Control (GPC).
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information (as defined under CPRA) to only those purposes necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you a different price, or provide a different level of quality because you exercised your rights under the CCPA/CPRA.
• Shine the Light Law: California residents also have the right under California Civil Code Section 1798.83 to request information about personal information disclosed to third parties for direct marketing purposes during the preceding calendar year.

9.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us by:

• Email: [email protected] (include "Privacy Rights Request" in the subject line)

We will acknowledge your request within 10 business days and respond to your request within 45 days of receipt. If we require more time, we will notify you and explain the reason for the extension. To protect your privacy, we may need to verify your identity before processing certain requests. We may ask you to provide information sufficient to confirm your identity and your relationship with Wing Snob.

You may also designate an authorized agent to make privacy rights requests on your behalf. Authorized agents must provide written proof of their authorization, and we may require additional verification from you directly.

10. Children's Privacy

Wing Snob's Website and services are intended for individuals who are at least 18 years of age. We do not knowingly collect, use, or disclose personal information from children under the age of 18. Our services are not directed at children, and we do not knowingly market to children.

If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our systems.

Our privacy practices with respect to children's data are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) and other applicable federal and state laws governing children's privacy.

11. International Data Transfers

Wing Snob is based in the United States and primarily collects and processes personal information of individuals located in the United States. However, some of our third-party service providers and technology partners may process data in servers located outside of the United States.

If your personal information is transferred to, stored in, or processed in a country other than the United States, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws. Such safeguards may include:

• Entering into data processing agreements with third-party processors that include appropriate data protection clauses.
• Relying on adequacy decisions issued by relevant authorities recognizing the receiving country's level of data protection.
• Implementing standard contractual clauses or other legally recognized transfer mechanisms where applicable.

Please be aware that data protection laws in countries outside the United States may differ from those in your home country. By using our Website and services, you consent to the transfer of your personal information to the United States and other countries as described in this section.

12. Third-Party Websites and Links

Our Website may contain links to third-party websites, social media platforms, or other online services that are not operated or controlled by Wing Snob. This Privacy Policy applies solely to information collected through our Website and services. We are not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link on our Website does not imply our endorsement of the linked website or its privacy practices.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that users do not want their online activities tracked. At this time, our Website does not respond to DNT browser signals, as there is currently no universally accepted standard for how websites should respond to such signals.

However, Wing Snob does recognize and respond to the Global Privacy Control (GPC) signal as an opt-out of the sale or sharing of personal information, consistent with California law. If you have a GPC-enabled browser, we will treat the signal as a request to opt out of the sharing of your personal information for cross-context behavioral advertising.

14. How to File a Complaint

If you have concerns about our privacy practices or believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve the matter directly.

You may contact our privacy team at:

If you are not satisfied with our response or believe we are processing your personal information in violation of applicable law, you may file a complaint with the appropriate data protection or consumer protection authority in your jurisdiction:

14.1 For California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: https://cppa.ca.gov
• California Attorney General: https://oag.ca.gov/privacy

14.2 For All U.S. Residents

Consumers in the United States may also file complaints related to unfair or deceptive business practices with the Federal Trade Commission (FTC):

• FTC Consumer Information: https://www.ftc.gov/privacy
• FTC Complaint Assistant: https://reportfraud.ftc.gov

Residents of other states may also have the right to file complaints with their respective state attorney general offices or consumer protection agencies. We encourage you to consult the applicable authority in your state for more information.

15. Changes to This Privacy Policy

Wing Snob reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or other factors. When we make changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on our Website at snob-wings.digital.
• Where required by law or where the changes are material, notify you by email or through a prominent notice on our Website prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website or services after the effective date of any changes constitutes your acknowledgment and acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and transparently.