Refund Policy

Effective Date: March 21, 2026  |  Last Updated: March 21, 2026

1. Overview

At Wing Snob, customer satisfaction is our highest priority. We take great pride in preparing fresh, high-quality food for every order. We understand that issues may occasionally arise, and we are committed to resolving them in a fair, transparent, and timely manner. This Refund Policy outlines your rights and our obligations regarding refunds, replacements, cancellations, and disputes related to your orders.

This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act, as well as relevant state-specific regulations. If you are located in California, additional rights may apply to you under the California Consumer Privacy Act (CCPA/CPRA) and California consumer protection statutes.

2. Eligibility for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• Your order was incorrect — items delivered or prepared did not match what you ordered.
• Your order was incomplete — one or more items were missing from your order.
• The food was spoiled, contaminated, or unsafe to consume upon delivery or pickup.
• Your order was significantly delayed beyond the quoted preparation or delivery time without prior notice.
• You were charged incorrectly — billed for items you did not order or charged an incorrect amount.
• Your order was never delivered despite confirmation of payment and dispatch.
• The food was prepared in a manner that poses a food allergy risk after you clearly communicated dietary restrictions or allergen concerns at the time of ordering.

Refund requests that do not fall under the above categories will be evaluated on a case-by-case basis at Wing Snob's sole discretion.

3. Non-Refundable Items and Situations

The following situations are generally not eligible for a refund:

• Orders where the customer changed their mind after the food preparation has begun.
• Dissatisfaction based solely on personal taste preferences when the order was prepared correctly as specified.
• Orders that were picked up and consumed without any reported issue at the time of pickup.
• Requests made outside the eligible refund timeframe as outlined in Section 4 of this policy.
• Issues arising from incorrect information provided by the customer at the time of ordering (e.g., wrong delivery address, incorrect contact number).
• Promotional items, complimentary food, or items offered as part of a free promotion.
• Orders affected by circumstances beyond Wing Snob's reasonable control, including severe weather events, natural disasters, or third-party delivery service failures (in cases where a third-party delivery partner is responsible).
• Service fees, delivery fees, and applicable taxes are non-refundable unless the entire order is refunded due to our error.

4. Refund Request Timeframes

To be eligible for a refund, you must contact Wing Snob within the following timeframes:

Refund requests submitted after the applicable deadline may be denied. We encourage all customers to inspect their orders promptly upon receipt and to contact us immediately if any issues are identified.

5. How to Request a Refund — Step-by-Step

To submit a refund request, please follow these steps carefully:

1. Step 1 — Contact Wing Snob:
   Reach out to our customer support team via email at [email protected] or through our website at snob-wings.digital within the eligible timeframe outlined in Section 4.
2. Step 2 — Provide Order Details:
   Include the following information in your refund request:
   • Your full name
   • Order number or confirmation number
   • Date and time of the order
   • The item(s) in question
   • A clear description of the issue
3. Step 3 — Submit Supporting Evidence:
   Where applicable, attach photographs or videos of the incorrect, incomplete, or unsatisfactory food items. Visual evidence significantly expedites the review process.
4. Step 4 — Await Review:
   Our customer service team will review your request and respond within 2–3 business days. We may contact you for additional information if needed.
5. Step 5 — Resolution:
   Upon approval, we will notify you of the refund amount and the expected processing timeline. Refunds will be issued using the original payment method whenever possible.

6. Refund Processing Times by Payment Method

Once your refund has been approved, the processing time will vary depending on your payment method:

Please note that Wing Snob is not responsible for additional delays caused by your bank or financial institution. If you have not received your refund within the timeframe specified above, we recommend contacting your bank or payment provider before reaching out to us.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following cases:

• Only some items in the order were incorrect or missing, and other items were received correctly.
• The food quality issue affected only a portion of the order.
• A significant portion of the food was consumed before the issue was reported.
• The order was partially completed due to an item being out of stock, and a substitute was not agreed upon.
• A discount, coupon, or promotional code was applied to the original order — the refund will reflect the amount actually paid.

The amount of any partial refund will be determined at Wing Snob's discretion based on the nature and extent of the issue reported. We will always aim to provide a fair resolution that reflects the inconvenience experienced.

8. Exchange Policy

Wing Snob operates in the food service industry, and due to the perishable nature of our products, we generally do not offer exchanges after food has been prepared and delivered or picked up. However, we may offer a replacement order under the following conditions:

• The original order contained incorrect items that were prepared in error by our team.
• The replacement is requested within 1 hour of the original order being received (subject to store operating hours and item availability).
• The customer is able to return the incorrect item (for pickup orders) or provide photographic evidence (for delivery orders).

Replacements are subject to item availability. If a replacement cannot be provided, a full or partial refund will be issued instead. Replacements are issued as a courtesy and do not affect your statutory rights under applicable United States consumer protection law.

9. Order Cancellation Policy

We understand that plans can change. Please review our cancellation policy below:

9.1 Cancellation Before Preparation Begins

If you need to cancel your order, please contact us immediately after placing it. Cancellations are only accepted if the food preparation has not yet begun. In such cases, a full refund will be issued to your original payment method.

9.2 Cancellation After Preparation Has Begun

Once our kitchen team has begun preparing your order, cancellation is generally not possible, and refunds may not be issued. This is because fresh food preparation involves perishable ingredients and dedicated labor that cannot be recovered once the cooking process has started.

9.3 Cancellation Due to Wing Snob's Actions

If Wing Snob cancels your order for any reason — including item unavailability, operational issues, or other internal matters — you will receive a full refund of the total amount paid, processed within the standard refund timelines outlined in Section 6.

9.4 Scheduled and Pre-Orders

For scheduled or pre-orders placed in advance, cancellations must be submitted at least 2 hours before the scheduled preparation time to qualify for a full refund. Cancellations made within 2 hours of the scheduled preparation time may be subject to a cancellation fee or may only qualify for a partial refund.

10. Dispute Resolution Process

We are committed to resolving all customer concerns quickly and fairly. If you are dissatisfied with the outcome of your refund request, the following dispute resolution process applies:

10.1 Internal Review

If you disagree with our initial refund decision, you may request an internal escalation review by emailing [email protected] with the subject line "Refund Dispute — [Your Order Number]". A senior member of our team will review the matter and respond within 5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you retain the right to dispute charges with your credit card issuer or bank under applicable federal and state law, including protections provided by the Fair Credit Billing Act (FCBA). We encourage you to attempt resolution with Wing Snob directly before initiating a chargeback, as this allows us to resolve the matter more efficiently and maintain our relationship with you as a valued customer.

10.3 FTC and Consumer Protection Agencies

If you believe your consumer rights have been violated, you may also file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or contact your state's Attorney General's office for additional consumer protection assistance.

10.4 Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the United States of America and applicable state laws. Any disputes that cannot be resolved through the processes above may be subject to binding arbitration or pursued in a court of competent jurisdiction, as applicable.

11. California Residents — Additional Rights

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) as they relate to personal information collected in connection with your refund request. For more information about your privacy rights, please review our Privacy Policy.

California residents also retain all rights under the California Consumer Legal Remedies Act (CLRA) and the California Unfair Competition Law (UCL), which protect against unfair, unlawful, or fraudulent business practices.

12. Policy Updates

Wing Snob reserves the right to modify, update, or revise this Refund Policy at any time. Changes will be effective immediately upon posting to our website at snob-wings.digital. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically to stay informed of any changes. Continued use of our services following the posting of changes constitutes your acceptance of the revised policy.

13. Contact Information

If you have any questions, concerns, or wish to submit a refund request, please do not hesitate to contact our customer support team using the details below: